FAQs

1. What currency do you use for transactions?

All transactions completed through zavmeko.com are processed in Euros (EUR). If your bank, card issuer, or payment provider uses another currency, it may convert the transaction using its own exchange rate and may apply foreign transaction or currency conversion fees.

2. What payment methods do you accept?

We currently accept Visa, Mastercard, American Express, Maestro, Discover, Google Pay, Apple Pay, and PayPal. Available payment methods may vary depending on your country, device, browser, card issuer, or payment provider.

3. Who processes my payment?

Payments are securely processed by third-party payment service providers, including Stripe and PayPal. ZAVMEKO, LLC does not directly process or store complete payment credentials. For more information, please review our Payment Policy.

4. Do you store my card or payment information?

No. We do not store customers' full card numbers, CVV/CVC security codes, payment account passwords, or other complete payment credentials on our website or servers. Sensitive payment information is transmitted to the applicable payment provider for secure authorization and processing.

5. How do you protect my personal and payment information?

Our website uses security measures such as HTTPS and SSL/TLS encryption to help protect information transmitted between your browser and our website. Our payment providers may also use tokenization, encryption, PCI DSS-compliant infrastructure, fraud monitoring, and 3D Secure authentication where supported or required. Additional information is available in our Privacy Policy.

6. Where do you ship?

We provide worldwide shipping to destinations supported by our logistics network. Delivery availability may vary depending on carrier coverage, local regulations, customs requirements, transportation routes, and conditions applicable to the delivery address.

7. How much does shipping cost?

Our standard worldwide shipping fee is €6.99 per order. We do not currently offer an order-value-based free shipping threshold.

Expedited shipping may be available for certain destinations. The applicable expedited shipping fee may vary depending on the delivery address, available courier service, parcel characteristics, and requested service level. For complete details, please review our Shipping Policy.

8. How long does order processing take?

Orders are generally processed within 1–4 business days after successful payment confirmation. Processing includes order verification, preparation, packing, and transfer to the applicable logistics provider. Processing time is separate from the estimated shipping transit time.

9. How long does shipping take?

Our standard worldwide shipping service has an estimated transit time of approximately 30 days after dispatch. Actual delivery time may vary depending on the delivery address, transportation route, carrier availability, customs clearance, local delivery conditions, and other circumstances affecting the shipment.

The estimated shipping period is separate from our standard 1–4 business day order processing time and does not represent a guaranteed delivery date.

10. When will my tracking information update?

When tracking is available, shipment details are provided after dispatch. Tracking information may require approximately 48–72 hours after carrier pickup to appear or update in the carrier's tracking system. Temporary gaps in tracking activity may occur during international transit or transfer between logistics providers.

11. Will I have to pay customs duties or import taxes?

Because we provide worldwide shipping, some orders may be subject to customs duties, import taxes, VAT, brokerage fees, handling charges, or similar destination-related charges depending on the applicable local regulations.

Unless expressly stated otherwise during checkout, such charges are the customer's responsibility and are separate from our standard shipping fee and any applicable expedited shipping charges.

12. What should I do if my package arrives damaged?

If your parcel or its contents arrive damaged, incorrect, or incomplete, please contact us at [email protected] within 48 hours of delivery. Please include your order number and clear photographs of the affected product, outer packaging, shipping label, and any relevant damage so that we can review the issue.

13. How long do I have to request a return?

You may request an eligible return within 30 days from the date your order is delivered. Return requests submitted after the applicable period may not be accepted unless otherwise required by applicable consumer law. Please review our Refund and Returns Policy for the complete return requirements.

14. What condition must a returned product be in?

Returned products should remain in substantially the same condition in which they were received. They should be unused, clean, undamaged, and free from excessive wear, stains, odors, hair, dirt, moisture, scratches, chewing marks, bite marks, or other signs of extended use. Original packaging, accessories, components, and labels should be included where reasonably possible.

15. Who pays for return shipping?

If you return a product because you changed your mind, selected an unsuitable option, or no longer want the item, you are generally responsible for the return shipping cost. If the return is required because the product arrived damaged, materially defective, or incorrect due to an error attributable to us, we will review the circumstances and may cover reasonable return shipping costs where appropriate.

16. How long does a refund take?

Once an eligible return has been received, inspected, and approved, we generally process the refund within 7 business days. Refunds are returned to the original payment method. Your bank, card issuer, Stripe, PayPal, or other payment provider may require additional time before the funds appear in your account.

17. What should I do if my payment fails or I have a payment dispute?

If a payment fails, please check your billing information, available funds, card restrictions, and any authentication requests from your bank or payment provider. You may also try another available payment method. If you believe you were charged incorrectly or have a payment dispute, please contact us at [email protected] first whenever reasonably possible so that we can review the transaction before a formal chargeback is submitted.

18. How is my personal information handled and how can I contact you?

zavmeko.com is a self-hosted store built on WordPress and powered by WooCommerce. Personal information may be used for order processing, payment verification, shipping, customer support, fraud prevention, returns, refunds, legal compliance, and website security. Eligible customers may also have privacy rights under applicable laws, including the GDPR and certain United States privacy laws.

For privacy information, please review our Privacy Policy. For questions about orders, payments, shipping, returns, refunds, or other services, please contact ZAVMEKO, LLC at [email protected].