Shipping Policy
1. Shipping Policy Overview
This Shipping Policy applies to all orders placed through zavmeko.com, operated by ZAVMEKO, LLC. We provide worldwide shipping to supported destinations and work with established international logistics providers, regional carriers, and local delivery partners to transport orders safely and efficiently.
All shipping charges and other monetary amounts stated in this policy are expressed in Euros (EUR). Shipping availability, delivery services, and estimated transit times may vary depending on the destination address, carrier coverage, customs procedures, local regulations, and other transportation conditions.
By placing an order through our website, customers acknowledge that shipping arrangements are subject to the conditions described in this policy. We aim to provide clear shipping information and reasonable assistance throughout the delivery process.
2. Worldwide Shipping Coverage & Standard Shipping Fee
We offer worldwide shipping to destinations supported by our logistics network. Our standard shipping service uses a unified shipping fee for eligible delivery addresses, without separate regional shipping rates or order-value-based free shipping.
| Shipping Coverage | Shipping Method | Shipping Fee | Estimated Delivery Time |
|---|---|---|---|
| Worldwide | Standard Shipping | €6.99 | Approximately 30 days |
The standard worldwide shipping fee is €6.99 per order. This fee applies regardless of order value, and we do not currently offer an order-value-based free shipping threshold.
Delivery availability may be limited in certain remote locations or destinations affected by carrier restrictions, customs requirements, transportation disruptions, or local regulations. If we cannot arrange delivery to the address provided, we will contact the customer to discuss an appropriate resolution.
3. Order Processing Time
Orders are generally processed within 1–4 business days after successful payment confirmation. Processing includes order verification, payment review where necessary, product preparation, packaging, and transfer to the applicable logistics provider.
Business days normally exclude weekends and applicable public holidays. Orders placed during weekends, holidays, periods of unusually high demand, or after operational cut-off times may begin processing on the next available business day.
The order processing period is separate from the estimated shipping transit time. The estimated shipping period begins after the parcel has been dispatched and transferred to the applicable shipping carrier.
4. Standard Shipping & Estimated Delivery Time
Our standard shipping service has an estimated transit time of approximately 30 days worldwide after the order has been processed and dispatched.
Actual delivery time may vary depending on the customer's shipping address, destination, transportation route, carrier availability, customs clearance procedures, and local delivery conditions.
Some destinations may receive orders sooner, while remote locations or destinations requiring additional customs or carrier handling may require more time.
The approximately 30-day shipping period is an estimated transit timeframe rather than a guaranteed delivery date. The total time required to receive an order also includes the applicable 1–4 business day order processing period.
Delivery may be affected by circumstances such as severe weather, public holidays, customs inspections, international transportation interruptions, carrier delays, peak shipping periods, or other circumstances outside our reasonable control.
5. Expedited Shipping Services & Additional Charges
Expedited shipping may be available upon request for certain destinations, depending on the delivery address, carrier availability, shipping route, and applicable transportation conditions.
Unlike our fixed standard worldwide shipping fee of €6.99, expedited shipping charges are not fixed and may vary depending on the customer's delivery location, available courier services, parcel weight, parcel dimensions, and the requested level of service.
Customers who require expedited delivery should contact us at [email protected] before the order has been dispatched.
Where expedited shipping is available, we will provide the applicable shipping fee and estimated transit time based on the delivery address and available courier service before arranging the upgraded shipment.
Any additional expedited shipping charge will be communicated to the customer before the expedited service is confirmed.
Although expedited shipping is intended to reduce transit time, delivery times remain estimates and may still be affected by customs clearance, carrier operations, weather conditions, destination restrictions, or other circumstances outside our reasonable control.
6. Logistics Providers & Tracking Information
ZAVMEKO, LLC works with third-party logistics contractors, international shipping carriers, regional delivery companies, and local last-mile delivery providers. The specific shipping company assigned to an order may depend on the delivery address, shipping route, parcel characteristics, and service availability.
International shipments may pass through multiple logistics facilities or be transferred between different transportation providers before reaching the final delivery address.
When tracking is available, shipment information will be provided after the parcel has been dispatched. Tracking information may require approximately 48–72 hours after carrier pickup to appear or update in the carrier's tracking system.
Temporary gaps in tracking updates may occur while parcels are transported internationally, transferred between logistics providers, processed through customs, or handled by local delivery services.
Customers are encouraged to monitor their tracking information regularly. If tracking information remains unchanged for an extended period or indicates an unexpected delivery issue, please contact [email protected] for assistance.
7. Delivery Confirmation & Package Receipt
Depending on the logistics provider, delivery address, parcel value, or local delivery requirements, a shipment may require a signature or another form of delivery confirmation.
Where a signature is required, the recipient or another authorized individual at the delivery address may need to accept the parcel.
If delivery cannot be completed, the carrier may attempt redelivery, leave delivery instructions, hold the parcel at a designated collection location, or return it according to its established procedures.
When tracking indicates that a parcel has been delivered but the customer cannot locate it, we recommend checking the designated delivery location, household members, reception desk, building management, mailroom, and any available carrier delivery notices.
If the parcel remains missing, please contact us at [email protected] with your order number and relevant tracking information.
8. Damaged, Incorrect, Incomplete & Missing Shipments
If your order arrives damaged, contains incorrect products, or is incomplete, please contact us at [email protected] within 48 hours of delivery whenever reasonably possible.
To assist with our investigation, please provide your order number, a description of the issue, and clear photographs of the affected products, outer packaging, shipping label, and any relevant damage or discrepancy.
Customers should retain the affected products and packaging until the issue has been reviewed. This information may be required to verify the circumstances of the shipment or coordinate an investigation with the relevant logistics provider.
Depending on the circumstances and available evidence, we may offer a replacement, refund, partial refund, return authorization, or another appropriate resolution in accordance with our Refund and Returns Policy.
Reports submitted after the recommended 48-hour period may require additional verification. However, this reporting recommendation does not remove or restrict any rights available under applicable consumer protection laws.
9. Customs Duties, Import Taxes & International Charges
Because we provide worldwide shipping, some orders may be subject to customs inspections, import duties, value-added tax (VAT), brokerage fees, handling charges, or other government-imposed charges depending on the destination and applicable local regulations.
Unless expressly stated otherwise during checkout, customs duties, import taxes, and similar destination-related charges are the responsibility of the customer. These charges are separate from the standard €6.99 worldwide shipping fee and any applicable expedited shipping charges.
The amount and applicability of such charges are determined by the relevant customs authorities, government agencies, shipping carriers, or local service providers. ZAVMEKO, LLC does not directly control these charges and cannot guarantee whether a particular shipment will be assessed additional import-related fees.
Customs clearance procedures may also affect delivery times. Any additional time required for customs processing may cause the actual delivery period to vary from the approximately 30-day standard shipping estimate.
10. Address Accuracy, Delivery Problems & Customer Support
Customers are responsible for providing a complete and accurate delivery address when placing an order. Please carefully review the recipient name, street address, apartment or unit number, city, state or province, postal code, country, telephone number, and other information required for successful delivery.
If you discover an error in your shipping information, please contact us at [email protected] as soon as possible. We will make reasonable efforts to assist with corrections where operationally possible, but we cannot guarantee that an address can be modified once an order has entered processing or has been dispatched.
If a parcel is returned because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, refusal of delivery, failure to collect the parcel, unpaid customs charges, or another recipient-related issue, additional shipping charges may apply if reshipment is requested and available.
Any return, refund, or replacement request arising from delivery problems will be reviewed in accordance with our applicable policies and consumer protection requirements.
For questions about standard shipping, expedited delivery, shipping charges, tracking updates, customs procedures, delayed shipments, or delivery concerns, please contact ZAVMEKO, LLC at [email protected].
For additional information about product returns, refunds, and payment-related matters, please review our Refund and Returns Policy and Payment Policy.