Terms of Service

1. Overview

These Terms of Service govern your access to and use of zavmeko.com, operated by ZAVMEKO, LLC. They apply whenever you visit our website, browse available products, create or use a customer account, place an order, submit payment information through an authorized payment provider, request customer support, arrange a return, or otherwise interact with the services made available through our website.

By accessing zavmeko.com or completing a purchase, you acknowledge that you have read, understood, and agreed to these Terms of Service together with the additional policies referenced throughout this document. Those policies form part of the terms governing transactions made through our website. If you do not agree with these Terms of Service, you should not use the website or place an order.

2. Eligibility & Lawful Use

You may use zavmeko.com only for lawful purposes and in accordance with these Terms of Service. By placing an order, you confirm that you are legally capable of entering into a binding purchase transaction under the laws applicable to you and that the information you provide during checkout is complete and accurate to the best of your knowledge.

You must not use the website in any manner that could damage, disable, overload, compromise, interfere with, or improperly access our website, hosting environment, payment functions, customer accounts, administrative systems, or other services. Any attempt to gain unauthorized access to restricted parts of the website, interfere with security systems, introduce malicious software, or misuse website functionality is prohibited.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, measurements, materials, colors, features, and other information displayed on zavmeko.com are accurate and sufficiently clear to support purchasing decisions. However, minor differences may occur because of photography, lighting, screen settings, manufacturing tolerances, packaging changes, production updates, or other ordinary variations.

Customers should review the applicable product page carefully before placing an order and should consider the intended use, dimensions, specifications, and other information provided. If you have a question about a product before purchasing, you may contact us at [email protected] for reasonable assistance before submitting your order.

4. Orders & Contract Formation

Submitting an order through zavmeko.com constitutes an offer to purchase the products included in that order. Receipt of an order confirmation does not necessarily mean that the order has been finally accepted if further payment authorization, security review, stock verification, fraud screening, or other reasonable processing steps are still required.

An order is considered accepted after payment has been successfully authorized and the order has entered processing. We reserve the right to refuse, limit, hold, or cancel an order where reasonably necessary, including where payment cannot be authorized, information is incomplete or inconsistent, inventory becomes unavailable, pricing or technical errors occur, duplicate orders are detected, or fraud or misuse is reasonably suspected.

5. Pricing & Transaction Currency

Unless otherwise expressly stated, all prices displayed on zavmeko.com, including applicable shipping charges referenced in our policies, are expressed in Euros (EUR). The amount shown at checkout at the time an order is submitted will normally be the amount charged for that transaction, subject to correction of obvious technical, display, or pricing errors.

If your bank, card issuer, or payment provider uses a different currency, it may convert the transaction into your local currency using its own exchange rate. Your financial institution may also impose foreign transaction fees, currency conversion fees, or other charges. Such charges are determined independently by the applicable financial institution and are not collected or controlled by ZAVMEKO, LLC.

6. Payment Terms

Payments made through zavmeko.com are processed through supported third-party payment providers, including Stripe and PayPal. Depending on the method selected during checkout, payment authorization may be subject to fraud-prevention checks, card-issuer verification, authentication requirements, payment-provider rules, or other security procedures.

ZAVMEKO, LLC does not store customers' full card numbers, CVV/CVC security codes, payment account passwords, or complete payment credentials on our website or servers. More detailed information regarding accepted payment methods, authorization, failed payments, transaction security, payment disputes, and refunds to the original payment method is available in our Payment Policy, which customers should review before completing a purchase.

7. Shipping & Delivery

We provide worldwide shipping to supported destinations. Our standard worldwide shipping fee is €6.99 per order, and we do not currently offer an order-value-based free shipping threshold.

Our standard shipping service has an estimated transit time of approximately 30 days after dispatch. Actual delivery time may vary depending on the customer's delivery address, shipping route, carrier availability, customs procedures, local delivery conditions, and other circumstances affecting transportation.

Expedited shipping may be available for certain destinations. Where expedited shipping is requested and available, the applicable shipping fee and estimated transit time may vary depending on the delivery address, available courier service, parcel characteristics, and requested service level.

Order processing, shipping charges, estimated transit times, expedited shipping, tracking updates, logistics providers, delivery procedures, signature requirements, damaged parcels, customs responsibilities, and related transportation matters are governed by our Shipping Policy.

Estimated delivery times are provided as reasonable guidance and are not guaranteed delivery dates. Delivery may be affected by carrier operations, customs clearance, weather conditions, transportation disruptions, remote-area service limitations, public holidays, peak shipping periods, or other circumstances outside our direct control. Customers are responsible for providing a complete and accurate delivery address and for monitoring available tracking information.

8. Returns & Refunds

Returns and refunds are subject to the eligibility requirements, timelines, product-condition standards, authorization procedures, return-shipping responsibilities, inspection requirements, and refund-processing rules set out in our Refund and Returns Policy.

Customers should review that policy before returning any product. Products should not be sent back without following the applicable return procedure. Approved refunds are generally returned to the original payment method in accordance with the timelines and conditions described in the Refund and Returns Policy, subject to any additional processing time required by the customer's bank, card issuer, Stripe, PayPal, or other payment provider.

9. Privacy & Personal Information

When you use zavmeko.com, we may collect and process personal information required for account administration, order processing, payment verification, shipping, delivery, customer support, fraud prevention, returns, refunds, legal compliance, website security, and other legitimate business purposes.

Our practices relating to personal information, WordPress and WooCommerce infrastructure, data retention, payment providers, security measures, cookies, international data transfers, European GDPR rights, United States privacy rights, and customer privacy requests are described in greater detail in our Privacy Policy. By using the website, you acknowledge that your information may be handled as described in that policy.

10. Customer Accounts

Where customer account functionality is available, you are responsible for maintaining accurate account information and protecting the confidentiality of your login details. You should use reasonable security practices, including a strong password, and should not knowingly allow unauthorized persons to access your account.

You are responsible for activity conducted through your account to the extent permitted by applicable law. If you believe that your account credentials have been compromised or that unauthorized activity has occurred, please contact us promptly at [email protected] so that reasonable steps can be taken to review the issue.

11. Accuracy of Customer Information

Customers are responsible for providing accurate and complete information when creating an account or placing an order. This includes the recipient name, billing information, shipping address, postal code, telephone number, email address, and any other information reasonably required to process payment and delivery.

Incorrect, outdated, or incomplete information may result in payment failure, processing delays, failed delivery, returned parcels, additional shipping charges, customs complications, or order cancellation. If you discover an error after placing an order, please contact us as soon as possible. We cannot guarantee that changes can be made once processing or shipment has begun.

12. Fraud Prevention & Verification

We may use reasonable transaction-monitoring and verification measures to protect customers, ZAVMEKO, LLC, payment providers, and the integrity of our website. These measures may include reviewing order details, payment authorization results, shipping information, transaction patterns, account activity, and other information reasonably relevant to identifying suspected fraud or unauthorized activity.

Where an order presents unusual or inconsistent activity, we may temporarily delay processing, request additional verification, decline the transaction, or cancel the order where reasonably justified. Such measures are intended to reduce unauthorized transactions, payment fraud, account misuse, and other activity that may harm customers or our business.

13. Payment Disputes & Chargebacks

If you believe that an order, payment, refund, return, or other transaction has been handled incorrectly, we encourage you to contact us first at [email protected] so that we may review the matter and attempt to resolve it directly.

If a formal payment dispute or chargeback is submitted through Stripe, PayPal, a bank, card issuer, or another payment provider, we may provide relevant evidence necessary to respond to the dispute. This may include order confirmations, transaction records, shipping details, tracking information, delivery confirmation, customer communications, return records, inspection results, and refund documentation. Such information will be used only as reasonably necessary to address the dispute and protect legitimate transactional interests.

14. Intellectual Property

Unless otherwise stated, the text, page layout, graphics, logos, design elements, product presentation, website structure, and other original materials made available through zavmeko.com are owned by, licensed to, or lawfully used by ZAVMEKO, LLC and may be protected by intellectual-property laws.

You may use website content for ordinary personal shopping and informational purposes. You may not reproduce, republish, distribute, modify, commercially exploit, systematically extract, or create unauthorized derivative works from protected website materials without prior permission, except where such use is expressly permitted by applicable law.

15. Prohibited Activities

You must not use zavmeko.com for fraudulent, deceptive, abusive, unlawful, or harmful purposes. Prohibited conduct includes submitting false information, using unauthorized payment credentials, attempting to bypass security measures, interfering with checkout or payment systems, introducing malware, scraping the website in a manner that disrupts service, impersonating another person, or attempting unauthorized access to restricted systems.

We may restrict website access, suspend account functionality, cancel orders, preserve relevant records, or take other reasonable measures where we believe these Terms have been materially violated or where action is necessary to protect customers, our services, or third-party providers.

16. Third-Party Services

Our website relies on independent service providers for certain operational functions. These may include payment processing, hosting, website infrastructure, shipping, logistics, analytics, security, technical support, and other services necessary to operate an online store.

Third-party service providers may operate under their own terms, technical procedures, privacy policies, and service conditions. While we select and use service providers reasonably appropriate for our operations, we cannot control every independent action or interruption caused solely by those providers. Nothing in this section limits any responsibility that cannot lawfully be excluded under applicable consumer law.

17. Website Availability & Modifications

We aim to keep zavmeko.com available, secure, and functional, but we cannot guarantee uninterrupted, continuous, or error-free access. Temporary interruptions may occur because of website maintenance, software updates, hosting issues, security actions, third-party service interruptions, network failures, or other technical or operational circumstances.

We may update or modify website functions, products, content, pricing, policies, payment options, shipping arrangements, or other services where reasonably necessary. Such changes may be made to improve security, respond to business requirements, comply with legal obligations, correct errors, or reflect changes in our operations.

18. Disclaimer & Limitation of Liability

To the extent permitted by applicable law, zavmeko.com and its services are provided on an "as available" basis. We do not guarantee that the website will always operate without interruption, that every technical error will be immediately corrected, or that all services will remain available in every location at all times.

To the fullest extent permitted by law, ZAVMEKO, LLC will not be responsible for indirect, incidental, special, consequential, or purely economic losses arising solely from circumstances outside our reasonable control, including carrier delays, third-party service interruptions, network failures, customer-provided inaccurate information, or unauthorized account use not caused by our failure to take reasonable security measures.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, death or personal injury where liability cannot legally be excluded, or any statutory consumer rights that cannot legally be waived or restricted.

19. Governing Law, Disputes & Court Jurisdiction

These Terms of Service, together with any transaction made through zavmeko.com, will be governed by the applicable laws of the jurisdiction in which ZAVMEKO, LLC is legally established, subject to any mandatory consumer-protection rights that apply in the customer's country or region.

If a disagreement arises in connection with an order, payment, shipment, delivery, return, refund, privacy matter, account issue, or use of the website, customers are encouraged to contact us at [email protected] first. We will make reasonable efforts to review the relevant records and attempt to resolve the matter directly.

If a dispute cannot be resolved through reasonable communication, the dispute shall be submitted to and determined by the competent courts having lawful jurisdiction over ZAVMEKO, LLC, unless mandatory applicable law gives the customer the right to bring proceedings before another court. Any final resolution of a legal dispute will be subject to the judgment or order of the competent court.

Where a dispute specifically concerns delivery, payment, privacy, returns, or refunds, the relevant detailed policy will also apply. Customers may review our Shipping Policy, Payment Policy, Privacy Policy, and Refund and Returns Policy.

20. Changes to These Terms & Contact Information

ZAVMEKO, LLC may revise these Terms of Service from time to time to reflect changes in applicable law, website functionality, payment systems, security practices, shipping arrangements, service providers, business procedures, or other operational requirements. Updated Terms will be published on zavmeko.com and will apply from the effective date shown or, where no separate date is stated, from the date of publication.

Changes will not ordinarily alter completed transactions retroactively except where required by applicable law or where a change is necessary to address fraud, security risks, regulatory requirements, or other matters that legally require immediate application.

If you have questions about these Terms of Service or require assistance regarding an order, payment, shipping matter, return, refund, account issue, or other service-related concern, please contact ZAVMEKO, LLC at [email protected]. For issues governed by a specific policy, please also review the applicable policy linked above before submitting your inquiry.