Privacy Policy

1. Introduction

This Privacy Policy explains how ZAVMEKO, LLC, operating zavmeko.com, collects, uses, stores, protects, and discloses personal information when you visit our website, create an account, place an order, make a payment, contact customer support, request a return or refund, or otherwise interact with our services.

By using zavmeko.com, you acknowledge that your personal information may be processed as described in this Privacy Policy. We are committed to handling customer information responsibly and implementing reasonable technical and organizational safeguards appropriate to an online retail business.

2. Website Platform & Store Infrastructure

This website is a self-hosted store built on WordPress and powered by WooCommerce. WordPress provides the website content-management infrastructure, while WooCommerce provides core e-commerce functionality such as shopping carts, customer accounts, checkout, order management, and related store operations.

Because the store is self-hosted, ZAVMEKO, LLC is responsible for managing the website environment and for implementing reasonable administrative and technical measures intended to protect information handled through the website.

3. Information We Collect

When you interact with our website, we may collect information that you voluntarily provide, including your name, billing address, shipping address, email address, telephone number, account information, order details, customer-service communications, return or refund requests, and other information necessary to provide requested services.

We may also collect technical information automatically, including IP address, browser type, device type, operating system, language settings, referring pages, pages visited, approximate location derived from IP information, timestamps, session information, and website interaction data.

4. Information Collected During Orders

When you place an order, we collect information reasonably necessary to process and fulfill the transaction. This may include customer identification details, billing and shipping information, purchased-item information, order value, selected shipping method, transaction status, tracking details, and communications relating to the order.

Order information may be used to verify transactions, prepare shipments, provide tracking, handle returns or refunds, provide customer support, prevent fraud, maintain accounting records, and respond to legitimate payment disputes or chargebacks.

5. Payment Information & Third-Party Payment Providers

Payments made through zavmeko.com are processed by independent third-party payment service providers, including Stripe and PayPal. Depending on the payment method selected, payment information is transmitted directly to the applicable payment provider for authorization and processing.

ZAVMEKO, LLC does not store customers' full payment card numbers, CVV/CVC security codes, payment account passwords, or complete payment credentials on our website or servers. Sensitive payment information is handled by the applicable payment provider according to its own security, privacy, and compliance procedures.

6. Payment Security

We use reasonable safeguards to protect payment-related transactions. Our website uses HTTPS and SSL/TLS encryption to help protect information transmitted between a customer's browser and our website.

Stripe, PayPal, and other applicable payment providers may use additional security technologies and controls, including encryption, tokenization, PCI DSS-compliant payment infrastructure, fraud-monitoring systems, risk analysis, and 3D Secure authentication where supported or required. These measures are intended to reduce the risk of unauthorized access, payment fraud, and exposure of sensitive payment credentials.

7. How We Use Personal Information

We may use personal information to operate and maintain zavmeko.com, process orders, verify payments, arrange shipment, provide tracking information, deliver customer support, manage customer accounts, process returns and refunds, investigate delivery issues, respond to customer inquiries, prevent fraud, maintain business records, and comply with legal obligations.

We may also use information to improve website functionality, diagnose technical problems, understand general website usage, maintain security, and improve the customer experience.

8. Legal Bases for Processing

Where applicable law requires a legal basis for processing personal information, we may rely on the performance of a contract, compliance with legal obligations, legitimate business interests, protection against fraud or misuse, and customer consent where consent is specifically required.

For example, order information is generally processed because it is necessary to fulfill a purchase contract, while certain optional cookies or marketing activities may rely on consent where required by applicable law.

9. Data Security Measures

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, accidental loss, improper alteration, disclosure, misuse, or destruction.

These measures may include HTTPS and SSL/TLS encryption, access controls, account authentication, password protection, administrative permission restrictions, security updates, software and plugin maintenance, secure hosting configurations, malware monitoring, firewall protections where available, regular backups, and limiting access to information according to operational need.

No internet-based system can guarantee absolute security. However, we regularly seek to maintain safeguards appropriate to the nature of the information processed and the operation of an e-commerce website.

10. Access Controls & Administrative Protection

Access to customer information is limited to authorized persons and service providers who reasonably require access to perform business functions such as order fulfillment, customer support, accounting, fraud prevention, or website administration.

Administrative access may be protected through authentication controls, restricted user permissions, secure passwords, and other security practices designed to reduce unauthorized access to store information.

11. Sharing Information with Service Providers

We may share limited personal information with third parties that provide services necessary to operate our store. These parties may include payment processors, hosting providers, logistics companies, shipping carriers, technology providers, analytics providers, fraud-prevention services, professional advisers, and customer-support service providers.

Information is shared only to the extent reasonably necessary for the applicable service. Third-party service providers process information according to their own privacy practices and applicable contractual or legal requirements.

12. Shipping & Logistics Information

Because zavmeko.com provides worldwide shipping, we may provide necessary customer information to logistics contractors, international shipping providers, regional carriers, customs intermediaries, and local last-mile delivery services.

Such information may include the recipient's name, shipping address, telephone number, email address where required, package information, customs documentation, and tracking details. This information is used to arrange transportation, customs processing where applicable, delivery, tracking, and investigation of delivery problems.

13. Customs & International Data Transfers

International orders may require customer and shipment information to be transmitted to carriers, logistics partners, customs authorities, or other parties located outside the customer's country of residence.

Where personal information is transferred internationally, we seek to use reasonable safeguards and service providers capable of handling information consistently with applicable data-protection requirements. The specific rules applicable to an international transfer may depend on the countries involved and the services necessary to complete the order.

14. Cookies & Similar Technologies

zavmeko.com may use cookies and similar technologies to maintain shopping-cart functionality, remember customer preferences, support account sessions, maintain website security, measure website performance, understand site usage, and provide other functionality necessary for operating an online store.

Some cookies may be strictly necessary for the operation of WordPress, WooCommerce, checkout functionality, account access, fraud prevention, or payment processing. Other non-essential cookies may be subject to customer consent where required by applicable law.

15. Analytics & Technical Information

We may use analytics or technical-monitoring services to understand how visitors interact with our website and to identify performance, security, or usability issues. Information processed for these purposes may include browser information, device information, IP address, approximate geographic information, page activity, referral information, and session data.

Where required, analytics technologies that are not strictly necessary will be used subject to applicable consent requirements.

16. Fraud Prevention, Payment Disputes & Chargebacks

We may process and retain relevant transaction information to identify suspected fraud, unauthorized activity, payment abuse, account misuse, or other security risks.

If a payment dispute, chargeback, or inquiry is submitted through Stripe, PayPal, a card issuer, bank, or another payment provider, we may provide relevant records necessary to respond to the dispute. These records may include transaction information, order confirmations, shipping addresses, tracking information, delivery confirmation, customer communications, return requests, refund records, and other documentation reasonably related to the transaction.

We do not provide unnecessary personal information when responding to a dispute and seek to limit any disclosure to information reasonably relevant to the matter being reviewed.

17. Returns, Refunds & Customer Service Records

When you contact us regarding a return, refund, damaged shipment, incorrect order, or other customer-service matter, we may retain the correspondence and supporting evidence associated with the request.

This information may include photographs, shipping labels, tracking details, order information, return authorization information, inspection records, refund confirmations, and communications exchanged with the customer. Such records may be used to resolve the request, maintain accurate business records, and respond to payment disputes where necessary.

18. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, accounting, fraud prevention, payment dispute management, and legal or regulatory compliance.

As a general operational standard, customer information that is no longer required for active transactions may be retained for approximately one year, unless a longer retention period is reasonably necessary or required by tax, accounting, fraud-prevention, payment-provider, contractual, or legal obligations.

Certain transaction and financial records may therefore be retained longer where required by applicable law or legitimate recordkeeping requirements.

19. European Privacy Rights & GDPR

If you are located in the European Economic Area, European Union, or another jurisdiction where the General Data Protection Regulation (GDPR) applies, you may have rights regarding your personal data subject to applicable legal conditions and exceptions.

These rights may include the right to request access to personal data, request correction of inaccurate data, request deletion, request restriction of processing, object to certain processing, receive eligible data in a portable format, and withdraw consent where processing is based on consent.

You may also have the right to lodge a complaint with the applicable data-protection supervisory authority. To submit a privacy request, please contact us at [email protected]. We may request reasonable information to verify your identity before completing a request.

20. United States Privacy Rights

Customers located in the United States may have privacy rights under applicable federal or state privacy laws. Depending on the law that applies to your location and our business, these rights may include requesting access to personal information, requesting correction, requesting deletion, obtaining information regarding certain disclosures, or exercising other rights provided by applicable law.

We do not sell customers' complete payment credentials, and we do not store full payment card numbers or CVV/CVC codes. Where applicable state privacy laws define additional rights relating to the sale, sharing, or targeted use of personal information, eligible customers may contact us at [email protected] to submit a request.

We will not unlawfully discriminate against customers for exercising privacy rights granted by applicable law.

21. Children's Privacy

Our website and services are intended for customers capable of entering into online purchase transactions and are not designed to knowingly collect personal information directly from children in violation of applicable law.

If we become aware that personal information has been collected from a child in circumstances where parental or guardian consent was legally required but not obtained, we will take reasonable steps to review and delete the information where required.

22. Privacy Requests, Policy Changes & Contact Information

We may update this Privacy Policy periodically to reflect changes in our website, business practices, security procedures, service providers, regulatory requirements, or applicable laws. The version published on zavmeko.com will apply from its stated effective date or publication date.

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns regarding the handling of your personal information, please contact ZAVMEKO, LLC at [email protected]. You may also refer to our Shipping Policy, Payment Policy, and Refund and Returns Policy for additional information about orders, payments, delivery, returns, and refunds.