Refund and Returns Policy

1. Return Period & Eligibility

This Refund and Returns Policy applies to purchases made through zavmeko.com, operated by ZAVMEKO, LLC. Customers may request a return within 30 days from the date the order is delivered, based on the delivery information provided by the applicable shipping carrier.

To be eligible for a return, the request must be submitted within the 30-day return period and the product must meet the return conditions described below. Returns requested after 30 days may not be accepted unless otherwise required by applicable consumer law.

All returns must be authorized before the product is sent back. Products returned without prior approval may experience processing delays or may not be accepted.

2. Return Conditions

Returned products must be in substantially the same condition in which they were received and must remain suitable for inspection and resale where applicable. Products should be unused, clean, undamaged, and free from excessive wear, stains, odors, hair, dirt, moisture, scratches, chewing marks, bite marks, or other signs of use.

Where reasonably possible, products should be returned with their original packaging, accessories, components, manuals, labels, and other items supplied with the order. Products that have been materially altered, damaged after delivery, or used beyond what is reasonably necessary to inspect their condition may not qualify for a full refund.

Because our store provides products intended for everyday pet-related use, customers should inspect suitability, size, condition, and functionality before allowing extended use. Items that show clear signs of prolonged use or damage caused after delivery may be considered ineligible for return.

3. How to Request a Return

To request a return, please contact us at [email protected] within the applicable return period. Your request should include your order number, the product you wish to return, and the reason for the return.

If the return relates to a damaged, defective, incorrect, or incomplete order, please also provide clear photographs of the product, outer packaging, shipping label, and any relevant damage or discrepancy. For shipping-related damage, please contact us within 48 hours of delivery whenever reasonably possible so that we can properly document the issue and, where applicable, coordinate with the logistics provider.

After reviewing your request, we will provide return instructions if the return is approved. Please do not send products to us before receiving return authorization and the applicable return instructions.

4. Return Shipping Costs

If a return is requested because the customer changed their mind, ordered an unsuitable item, selected an incorrect option, or no longer wants the product, the customer is responsible for the return shipping cost unless otherwise required by applicable law.

If the return is required because the product was damaged during delivery, materially defective upon receipt, or incorrect due to an error attributable to us, ZAVMEKO, LLC will review the circumstances and may provide an appropriate return solution, including covering reasonable return shipping costs where applicable.

Original shipping charges are generally non-refundable unless the return results from an error attributable to us or applicable law requires otherwise. We recommend using a trackable return shipping service, as customers remain responsible for the returned parcel until it is received by the designated return location.

5. Inspection of Returned Products

After a returned product is received, we will inspect it to confirm that it meets the applicable return requirements. The inspection may include verification of the product condition, packaging, accessories, order details, and any evidence supplied with the return request.

If the returned product satisfies the return conditions, the refund will be approved. If the product shows substantial use, customer-caused damage, missing components, contamination, or other conditions that materially reduce its condition or resale value, we may reject the return or reduce the refund where permitted by applicable law.

We may retain order records, photographs, shipping records, tracking information, return communications, and inspection results as reasonable evidence of the transaction and return process. Such records may also be used when responding to payment disputes, chargebacks, or inquiries submitted through Stripe, PayPal, card issuers, or other payment providers.

6. Refund Processing & Original Payment Method

Once a return has been received, inspected, and approved, we will initiate the refund to the original payment method used for the purchase. Approved refunds are generally processed within 7 business days.

After we submit the refund, additional processing time may be required by your bank, card issuer, Stripe, PayPal, or other payment service provider before the funds appear in your account. The exact posting time is controlled by the applicable financial institution or payment provider.

Refunds cannot normally be redirected to a different payment card, bank account, digital wallet, or payment method. If the original payment method is no longer available, the applicable payment provider or financial institution may determine how the refund is credited.

7. Damaged, Defective, Incorrect & Missing Orders

If an order arrives damaged, materially defective, incorrect, or incomplete, please contact us at [email protected] within 48 hours of delivery whenever reasonably possible. Include your order number and clear supporting photographs so that we can evaluate the issue promptly.

Depending on the circumstances and available evidence, we may offer a replacement, refund, partial refund, return authorization, or another appropriate resolution. Customers should retain the affected product, packaging, shipping label, and related materials until the claim has been reviewed.

Claims involving alleged non-delivery may also be reviewed using carrier tracking records, delivery confirmation, shipping address information, and other available logistics documentation. Where tracking shows successful delivery, additional verification may be required before a refund or replacement can be approved.

8. Payment Disputes, Chargebacks & Policy Records

If you believe an order, payment, return, or refund has been handled incorrectly, please contact ZAVMEKO, LLC at [email protected] before initiating a chargeback or formal payment dispute whenever reasonably possible. We will review the transaction and attempt to resolve the matter based on the order records and applicable policies.

For payment disputes involving Stripe, PayPal, card issuers, banks, or other payment providers, we may submit relevant transaction evidence, including order confirmations, payment records, shipping and tracking information, delivery confirmations, customer communications, return authorization records, photographs, inspection findings, and refund records.

Submitting a payment dispute does not automatically override the return eligibility requirements described in this policy. Refund and return decisions will be based on the order circumstances, available evidence, applicable payment-provider procedures, and applicable consumer protection laws.

For questions regarding a return or refund, please contact us through [email protected]. Additional payment information is available in our Payment Policy, and shipping-related matters are governed by our Shipping Policy.